Certainly! Here's the revised refund policy for Catnipster, formatted for easy copying and pasting into Shopify:
Scenarios for Refunds:
- **Damaged Products:** Full refund or replacement for damaged items upon arrival.
- **Incorrect or Missing Products:** Full refund or replacement for:
- Wrong product, color, size, etc.
- Missing components.
- No need to return incorrect products; measurements may be requested for size disputes.
- **Out of Stock:** Full refund if the product is unavailable.
- **Shipping Issues:** Full refund if the product cannot be shipped.
- **Delayed Orders:**
- More than 31 days under normal circumstances.
- Over 41 days during peak seasons (e.g., Black Friday, Christmas).
- Adjusted timelines in unforeseen events (epidemics, etc.).
- Specific conditions apply based on destination countries.
- **Cancellation:** Full refund for cancellations before shipping, except for customized or branding project orders after 48 hours of payment.
- **Missing Packages:** Full refund for deliveries lost in transit.
- **Warranty:** 30-day warranty from receipt of product for refunds.
Non-refundable Cases:
- **Delivered Orders:** No refund or replacement if marked 'delivered'.
- **Unclaimed Packages:** Destroyed by the carrier after 48 hours.
- **Tracking Issues:** No refund for incorrect address, refused packages, customs issues, etc.
**Dispute and Return Guidelines:**
- **Dispute Deadline:** Disputes must be raised within 31 days of product receipt.
- **Denied Disputes:** Including expired tracking info, certain shipping options, and specific destination countries. No refunds for force majeure events or subjective reasons like product dislike.
- **Returns:** Discouraged due to high costs and long processing times. If necessary, return within 11 days in good condition at your expense to Catnipster's China warehouse. Provide tracking number upon return.
For any further queries, please reach out to us at support@catnipster.com. Catnipster strives to ensure the best service for all our customers.
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You can simply copy and paste this text into your Shopify store's policy section.
