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100+  reviews

Portable and Foldable Pet Trolley Case

$79.99 USD
Color
  • black
  • GRAY
  • Blue
  • Pink
Product Features
The trolley case is crafted from Oxford cloth, known for its durability and ruggedness, which suggests that the product is designed to withstand the rigors of travel. The inclusion of an aluminum pull rod implies that the trolley mechanism is lightweight yet strong, making it easier to maneuver.
The pull rod is adjustable up to 85cm, which can accommodate different user heights, ensuring comfort during use. This adjustability is essential for a product meant for travel, providing flexibility and ease of use.
It is designed to hold pets up to 15 kg, which covers a broad range of small to medium-sized pets. This feature is particularly important for pet owners who need a secure and comfortable mode of transport for their pets.
The trolley case appears to be foldable, which enhances its portability. A foldable design is convenient for storage and transport when not in use, saving space and making it a practical choice for pet owners on the go.
Guaranteed safe checkout
  • Secure
    checkout

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  • 7-14 Days Fast Delivery

  • High Quality Products

  • 14-Day Returns

  • ecom-no-replace-H6Iv71ctvffire-m

    Ship Fast Worldwide

Frequently
Asked Questions

What are the shipping times? (********)

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

What is Catnipster's refund policy?

Catnipster is committed to providing exceptional service to all our customers. This refund policy is designed to support any issues related to orders, products, and packaging. Catnipster will process refunds within 48-72 hours upon request.
How to Request a Refund:
  1. Initiate Contact: Email us at hello@catnipster.com or use the 'Contact Us' page on our website. State Your Reason: Clearly specify the reason for requesting a refund. 
  2. Provide Evidence: Submit photos or videos demonstrating the damage to the product as part of your claim. Refund Process: Refunds will be issued to the original payment method, whether it be PayPal or a credit card. Alternatively, refunds can be credited to your account balance. Choosing a refund to your account balance may expedite the process, allowing you to use the funds for future purchases or withdraw them at your convenience.
Refund Process:
  • Refunds will be issued to the original payment method, PayPal or a credit card. 
For any further queries, please reach out to us at support@catnipster.com. Catnipster strives to ensure the best service for all our customers.

In what cases will Catnipster issue refunds?

Certainly! Here's the revised refund policy for Catnipster, formatted for easy copying and pasting into Shopify:

Scenarios for Refunds:

- **Damaged Products:** Full refund or replacement for damaged items upon arrival.
- **Incorrect or Missing Products:** Full refund or replacement for:
  - Wrong product, color, size, etc.
  - Missing components.
  - No need to return incorrect products; measurements may be requested for size disputes.
- **Out of Stock:** Full refund if the product is unavailable.
- **Shipping Issues:** Full refund if the product cannot be shipped.
- **Delayed Orders:**
  - More than 31 days under normal circumstances.
  - Over 41 days during peak seasons (e.g., Black Friday, Christmas).
  - Adjusted timelines in unforeseen events (epidemics, etc.).
  - Specific conditions apply based on destination countries.
- **Cancellation:** Full refund for cancellations before shipping, except for customized or branding project orders after 48 hours of payment.
- **Missing Packages:** Full refund for deliveries lost in transit.
- **Warranty:** 30-day warranty from receipt of product for refunds.

Non-refundable Cases:

- **Delivered Orders:** No refund or replacement if marked 'delivered'.
- **Unclaimed Packages:** Destroyed by the carrier after 48 hours.
- **Tracking Issues:** No refund for incorrect address, refused packages, customs issues, etc.

**Dispute and Return Guidelines:**

- **Dispute Deadline:** Disputes must be raised within 31 days of product receipt.
- **Denied Disputes:** Including expired tracking info, certain shipping options, and specific destination countries. No refunds for force majeure events or subjective reasons like product dislike.
- **Returns:** Discouraged due to high costs and long processing times. If necessary, return within 11 days in good condition at your expense to Catnipster's China warehouse. Provide tracking number upon return.

For any further queries, please reach out to us at support@catnipster.com. Catnipster strives to ensure the best service for all our customers.

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You can simply copy and paste this text into your Shopify store's policy section.

Are there any specific conditions for order delays and refunds?

- **Delayed Orders:**
  - More than 31 days under normal circumstances.
  - Over 41 days during peak seasons (e.g., Black Friday, Christmas).
  - Adjusted timelines in unforeseen events (epidemics, etc.).
  - Specific conditions apply based on destination countries.
- **Cancellation:** Full refund for cancellations before shipping, except for customized or branding project orders after 48 hours of payment.
- **Missing Packages:** Full refund for deliveries lost in transit.
- **Warranty:** 30-day warranty from receipt of product for refunds.

What should I do in case of missing packages?

In case of a missing package, Catnipster offers a full refund. No refund will be offered for products that show they have been delivered to the provided address. 

Does Catnipster offer refunds beyond a certain timeframe?

Yes, refunds for order delays will be issued if the delay is more than 31 days under normal circumstances, more than 41 days during peak seasons, and other timelines adjusted for unforeseen events. Specific conditions also apply based on destination countries.

In which cases will Catnipster not issue refunds?

Refunds are not issued for delivered orders, unclaimed packages destroyed after 48 hours, tracking issues related to customer error, disputes denied for expired tracking information, certain shipping options, orders to specific countries, and for subjective reasons like product dislike.

What happens if my package gets lost?

If a package gets lost, Catnipster offers a full refund.

How do I cancel or change my order?

To cancel an order, do so prior to shipping fulfillment which usually takes 24 hours. To change order, simply fill out a new order after cancelling and check out shopping cart.
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High Quality & Aesthetic

Catnipster is dedicated towards high quality products you and your pet will love. 
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Comfortable & Health-Promoting

Catnipster products are an essential foundation for your pet's lives, providing the basis for better behavior and health.
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Functionality

Catnipster provides products that function as intended to give you the best experience for your cat.